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FAQ

Do you have a question about one of our products?
We are happy to answer them. We have grouped some frequently asked questions by product.
If you did not find what you were looking for, please contact us.

Bivy stick

YES! Any unused credits will roll over as long as you continue the monthly plan.

If you cancel the plan, you will lose any unused credits. The phone number assigned to the device will be discontinued.

Start up the plan again, you will be assigned a new phone number and startover with monthly credits.

24/7 SOS monitoring is covered. When you press the SOS button Global Rescue will dispatch the appropriate Search and Rescue based on your location. Additional insurance is available to purchase through Global Rescue to help cover any costs that may be incurred in a rescue.

When you purchase a Bivy Stick, you can specify the subscription you want during the checkout process. We will activate this subscription for you after which it will be available for use in the Bivy App.

There are three subscriptions available. The Basic, Plus or Unlimited. On this page, you can read all about the subscriptions and what each one offers.

PLB1

Yes, the battery will be replaceable after the expiry period or after the unit has been activated. The battery is not user replaceable and must be sent to an authorized service dealer for replacement. Please contact us for further information.

The test indication is repeated. So for a battery which has been used for less than one hour, you will see single green flash, which is repeated after a short pause.

If the battery has been used for over one hour, the indicator will change to an amber (orange) colour. Over two hours and the indicator will flash amber two or more times in a close group, which will be repeated after a short pause.

The HEX ID consists of the numbers from 0 to 9 and the letters from A to F only. The character 0 is the number zero.

The Cospas Sarsat system uses two methods of locating a beacon: The satellite system is designed to locate your beacon using the transmission alone. The accuracy of this fix is approximately a 5 nautical mile radius, but is typically much better.

• The rescueME PLB1 has a built in GPS receiver which is used to encode the position in the transmission. When the GPS has a reliable fix, usually within a few minutes, the accuracy is typically within 100 metres of your actual position can be achieved. The combination of these two methods gives the rescue services the quickest and most accurate position.

Due to the small size of the rescueME PLB1, the pouch is used to provide buoyancy. The PLB1 can be secured to the pouch with the lanyard.

To remove the pouch for use of the PLB1 on land, loosen the lanyard. Keep in mind that for marine use, you will want to reuse this lanyard to secure the pouch.

The Ocean Signal rescueME PLB1 can be safely carried on board a passenger aircraft as either checked in or carry on luggage under section 2.3.5.9 of the IATA Dangerous Goods Regulations.

The lithium metal battery in the rescueME PLB1 contains less than 2g of lithium and have been tested in accordance with 38.3 of the UN Manual of Tests.

Precautions should be taken to prevent accidental activation if placed in checked in baggage.

Under normal circumstances the battery in the PLB1 should be replaced before the expiry date marked on the unit.

If the unit has been activated in emergency or if the test indicator LED is flashing amber (orange) the battery must be replaced before it is used again to ensure the full 24 hours of operation in emergency.

The typical lifetime of the PLB1 is greater than 24 hours, but this is under defined conditions of storage and test usage. Do not assume that just because the activation was only for a short length of time the battery will not need exchanging. Please contact us for details of battery exchange.

Care should be taken when disposing of your PLB when it is no longer required. False alerts from discarded beacons can cause rescue authorities to expend much time and effort in locating discarded PLBs that have accidentally activated. Please ensure that care is taken to completely deactivate the beacon and advise the registration authority that the beacon is no longer in service.

It is recommended to remove the battery from the beacon by removing the case lid. Dispose of the battery in accordance with local waste regulations. Please note that removing the lid will invalidate the warranty.